Why Change?
TYPICAL ORGANIZATIONAL PROBLEMS

The following ten problems continually show up in organizations that are dealing with change. The list in not all-inclusive, but it shows where the greatest needs exist and it provides a basis for dialogue at the top levels of the organization. If a few of the following are present, they alone can provide significant dysfunction for the organization.

1. Organizational mission, vision, values and strategy

• Are not present
  
• Are not clear
  
• Business units, departments, and teams are not aligned with the organizational strategy
  
• Organizational results are not reviewed and corrective action put in place on a regular (monthly) basis
  
  

2. Employees' performance and efficiency are below acceptable levels

3. Teams do not function as teams

4. Policies and procedures are interpreted for personal gain

5. Meetings have no consistency or ground rules

6. Communication

• Expectations of managers are not clear
  
• Needed information is not available
  
• Conflict is avoided
  
  

7. Inappropriate leadership behavior exists at multiple levels

8. Many hidden agendas, left hand columns, and inappropriate intentions exist

• Do this - right now (boss mentality)
  
• Not my job (not taking responsibility)
  
• This is "my" area (territorialism)
  
  

9. Defensiveness exists at some levels in the organization

10. Processes are not understood

• Customers are not a priority (Internal and External)
  
• Many non-value added tasks and activities are present